UK-based data security and multi-channel compliance services provider, Semafone has announced the launch of a new real-time data analytics service, Intelligence+, which is combined with Cardprotect Voice+, its mobile payment solution. The solution is designed to allow customers to access calls and payment transactions data and add data to their own database management system.
“Today, data is the fuel that organisations need to be successful, and that is particularly true for the contact centre,” said Gary E. Barnett, chief executive officer, Semafone. “With Intelligence+, customers can see their contact centre call activity on our Cardprotect Voice+ platform, and quickly turn that data into meaningful, actionable insights that improve call centre performance, all while ensuring secure, compliant and seamless payment transactions.”
The real-time data analytics service, Intelligence+ is expected to improve call management capabilities, allow raw data to be imported, and provide insights into average handling times and first call resolutions, according to the supplier.
The real-time data analytics service, Intelligence+ complies with industry regulations such as the Payment Card Industry Data Security Standard (PCI DSS), the General Data Protection Regulation of the European Union (GDPR), HITRUST and the new California Consumer Privacy Act (CCPA).
Established in 2009, Semafone offers cloud, hybrid cloud and on-site solutions to contact centers and all businesses that accept payments, allowing channel-wide collection of personal information like mobile, social media, email, etc.